Sentient Wealth (Pty) Ltd ("the Company") upholds your privacy rights.

 

This statement is guided by the Protection of Personal Information Act (POPIA), Act 4 of 2013, outlining our practices regarding your personal data. 

 

1. Collection of Personal Information: We collect personal information necessary for our financial services, including name, contact details, employment, and financial data, ensuring compliance with POPIA. ​

2. Use of Personal Information: Information is used to deliver and enhance our services, including communication and compliance with legal obligations. Use beyond these scopes requires your explicit consent. ​

3. Disclosure of Personal Information: We may share your information with third parties as needed for service provision or legal compliance. Information is not sold, rented, or traded with unrelated parties. ​

4. Protection of Personal Information: Advanced security technologies and strict policies protect against unauthorised access and data loss. ​

5. Your Rights: Under POPIA, you have rights to access, correct, or delete your information, withdraw consent, object to marketing, and lodge complaints. 

6. Changes to Privacy Statement: We reserve the right to modify this statement, with changes communicated through our website or direct communication. ​

7. Contact Us: Reach out to us by using our Contact Us Form for any queries regarding our privacy practices. 

​

POPI Act – Our Declaration 

 

We commit to protecting personal information in compliance with the POPI Act, ensuring data security, and facilitating your rights to access and correction. Contact us by using our Contact Us Form for requests. 

 

Treating Customers Fairly – Our Declaration 

 

Sentient Wealth (Pty) Ltd is committed to fairness, transparency, and accountability. We manage conflicts of interest and empower our team to uphold our principles, aligning our operations with TCF outcomes. Full TCF policy available upon request. 

 

Conflict of Interest Policy Statement 

 

Our commitment to serving the best interests of our qualified clients is grounded in principles of integrity, skill, care, and diligence. To ensure fairness, we have implemented a Conflicts of Interest Policy that outlines our approach to identifying and managing both actual and perceived conflicts of interest in our service delivery. This policy can be provided upon request. 

 

Complaints Policy – Our Declaration 

 

If issues arise, please contact us by using our Contact Us Form under the About Sentient page. We handle complaints with urgency, aiming for resolution within 10 business days. For unresolved issues, contact the FAIS Ombudsman at 012 762 5000 or info@faisombud.co.za. 

 

Whistleblowing – Our Declaration 

 

Our policy supports ethical reporting without fear of retaliation. Report concerns by using our Contact Us Form under the About Sentient page. Full Whistleblowing Policy available upon request.